John Hay Hotels Introduce 5% Service Charge for Staff Benefit

In a major shift aimed at improving staff welfare at the iconic accommodations in the Philippine summer capital of Baguio, John Hay Hotels—formerly The Manor and The Forest Lodge—have announced the implementation of a 5% service charge for the first time in its history, which already started implementation since March 1, 2025.

This move, led by Landco Lifestyle Ventures (LLV), marks a shift in how hospitality workers valued at one of Baguio’s most iconic destinations. Despite years of consistently delivering quality service, hotel staff had never before received a service charge.

“Our people have always been the heart of the John Hay Hotels experience,” said Patrick C. Gregorio, Head of Landco Lifestyle Ventures. “This long-overdue service change is about fairness. It ensures our team shares in the value they help create—while also helping us sustain the exceptional level of service our guests expect.”

Staff Welfare

The service charge will go directly to the hotel’s employees, many of whom have worked behind the scenes for decades. Gregorio further expounded that the service charge for John Hay Hotels staff not only helps boost morale, but also strengthens the hotel’s commitment to meaningful hospitality rooted in malasakit—genuine care.

“During our guests’ stay with us, our staff will be working continuously to deliver the outstanding hospitality that our guests deserve,” Gregorio stated. “We ask for our guests’ support in this initiative. This small contribution directly enhances the lives of our team, and helps us continue providing heartfelt, exceptional service.”

The service change is part of a broader management transformation under LLV, the hospitality arm of Landco Pacific Corporation and part of the Metro Pacific Investments Group Inc. helmed by Chairman Manuel V. Pangalinan.

LLV took over interim operations of John Hay Hotels through the Bases Conversion and Development Authority. Alongside upgrades in infrastructure, guest offerings, and training programs, the John Hay Hotels are also investing in its people—positioning the hotels not just as world-class destinations, but as a workplace that values dignity and shared success.

For further John Hay Hotels inquiries and reservations, guests can call (074) 637 4720 | (074) 637 472,  (+63) 939 986 4120; email: reservationsatmanor@campjohnhayhotels.com; visit Landco Lifestyle Ventures website https://www.llv.com.ph/official; and socials on FB:  https://www.facebook.com/TheJohnHayHotels   IG: https://www.instagram.com/thejohnhayhotels/ ; TikTok: https://www.tiktok.com/@thejohnhayhotels